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Call us on 01373 470 760

Speak to our friendly team

Email icon. Atwell Care Ltd. Live in care. Home Care. Care Company. Bath. Frome. Keynsham. Saltford.
info@atwellcare.co.uk

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FAQs

Our Frequently Asked Questions

Q. How much does Atwell Care services cost?

A. We charge on an hourly basis, all cost are dependent on the level of service that is required. Please contact us for more information.

Q. What are the earliest and latest times for a visit?

A. We start our visits from 7am and our last visits of the day finish at 10pm every day.

Q. Will we get the same carer for all our visits?

A. You will be matched with a small dedicated team of staff to cover all your visits.

Q. Will we be tied into a long contract?

A. No you won’t be tied into a long contract, however all we ask for is 7 days’ notice to cancel.

Q. How will I know what care my family member has had each day?

A. We use an app that can view on your mobile device, this will allow you to see the planned visit times, the carer’s name and the carer’s notes once each visit is completed.

Q. Are Atwell Care taking special measures during Covid-19?

A. We wear full PPE, including single use masks, single use gloves and single use aprons on all visits. We have Covid-19 risk assessments in place, and carry out appropriate cleaning procedures, including hand washing/sanitising.

Q. What does care at home involve?

A. Care at home involves support with all daily living tasks with the aim of facilitating independent living. Anything that a person is not able to manage to do for themselves without support.

Q. What type of support is right for me?

A. We can support you by assessing your needs and tailoring a bespoke care package that matches your needs.

Q. How long are your visits?

A. Minimum visits are 30 minutes; there is no maximum.

Q. What are the benefits of home care?

A. There are many benefits of home care some of them being; independence, being able to remain in your own home, reduced hospital admissions, more time to do the things you enjoy, combating isolation. Family time becomes quality time.

If you’d like any further information, please don’t hesitate to contact us.

Get in touch with us

Call us, email or send us an enquiry

phone icon
Call us on 01373 470 760

Speak to our friendly team

Email icon. Atwell Care Ltd. Live in care. Home Care. Care Company. Bath. Frome. Keynsham. Saltford.
Email Us

info@atwellcare.co.uk

Message icon. Atwell Care Ltd. Live in care. Home Care. Care Company. Bath. Frome. Keynsham. Saltford.
Contact Us

Send us an enquiry

Get in Touch